How do you differentiate one computer service provider from another? Simply ask the vendor salesperson, do you eat your own dogfood?
Choosing the right vendor to install, configure and manage your computer and voice services is critical to every for profit and non-profit business. The hundreds of computer service providers in New England alone, are a diverse community ranging from a one-man business to large multi-national corporations.
Dogfooding* computer service providers is pretty easy.
Ask to visit the service provider’s data center or network operations center. A brief tour will usually suffice to answer the question does the service provider use the equipment they sell and support? Are they proficient in configuring, and maintaining the equipment?
Is your service provider communicating with you on systems (voice & data) they support and sell? For example our office is equipped with the Broadview OfficeSuite VOIP telephones that we sell and support.
Does your service provider offer managed services with service level agreements? Managed service providers own, maintain and spare critical network components to meet service level commitments. Managed network services minimize the finger pointing which often occurs when the network infrastructure includes components from multiple manufacturers and service providers. If your computer service providers sell too many brands, raise a red flag.
Has your service provider been audited or do you trust the sales pitch? Statement on Standards for Attestation Engagements (SSAE) No. 16, Reporting on Controls at a Service Organization, was finalized by the Auditing Standards Board of the American Institute of Certified Public Accountants (AICPA) in January 2010. SSAE 16 is the authoritative guidance for reporting on service organizations like Digital BackOffice.
Put us to the dogfood test! Call 203-874-5545 Ext. 118 or email email@example.com