Infrastructure for Peace of Mind!
At Digital BackOffice, service level agreements (SLA) are essential to guaranteeing the performance of our
infrastructure and providing a baseline for measuring customer satisfaction with DBO cloud and data center
services. We believe that every service in the IT delivery chain should have a responsible party either internally or outsourced.
DBO NetWatch services provide insight and control over critical network components located at or between customer owned sites, check vital signs and alert designated users to problems or outages. Managing transport services ensures connectivity between the end user and the application; captures and reports on bandwidth utilization and headroom and ensures process controls are in place for restoring service when an outage occurs.
The DBO Internet gateway SLA is 99.99%, ensuring co-located servers, SAAS and platform infrastructure is accessible from and to the public internet with less than one hour of unscheduled downtime during the service period. DBO recommends high availability HP servers and storage for server co-locations and designs SAAS and platform services with HP Products.