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Town of Seymour Dials Up Calls on CEN/Nutmeg Networks

August 29, 2016

The Town of Seymour and Seymour Public Schools have completed a transition to a hosted Voice-Over-IP (VOIP) telephone system operating on the Connecticut Education/Nutmeg Networks. “The premise based voice systems have been replaced by Digital BackOffice and Broadview OfficeSuite®”, said Rob Dyer, the Director of Technology.  “Telephones are connected via the local data network infrastructure but OfficeSuite® resides offsite in a private cloud connected thru CEN.  The Broadview phones can be easily moved or accessed by staff, teachers and employees anywhere in town or school district buildings. All subscribers now have phones that support caller ID, voicemail, auto attendant, voice mail notification via email and many other features not previously available.”

Through a joint initiative between Digital BackOffice and Broadview, Seymour phone users are able to receive high quality voice services over the private CEN fiber network without incurring traditional dedicated circuit costs. “By leveraging the existing CEN connections, VoIP traffic is transported to Broadview data centers with very low latency and the network reliability required for voice communication,” said Ron Rich, Managing Partner of Digital BackOffice. “Leveraging the custom interface between Broadview and CEN saves thousands of dollars annually by eliminating redundant circuit costs, onsite communications hardware, local voice trunks, licensing fees and maintenance.”

Established in 2000 as part of Connecticut’s Nutmeg Network, the CEN removes common barriers to technology by providing Open Access to a secure and reliable network, high speed transport and value added services for members. “Sharing services like OfficeSuite® is an opportunity for Connecticut’s municipalities to reduce costs, streamline business processes and improve communication between schools and municipal departments, especially first responders” said Mr. Rich.  Digital BackOffice is the first private managed service provider to connect to CEN and DBO now offers a suite of Vertical Infrastructure and Integration Services on the network, in addition to the Broadview VOIP Services.

“We have upgraded the town voice network from obsolete, 20 year-old hardware with no up-front cost to the town or school district,” said Mr. Dyer. “More importantly, the DBO/Broadview VOIP solution is a major improvement to the town/school infrastructure for the benefit and safety of our students and employees.”

OfficeSuite® is a registered trademark of Broadview Networks.

For additional information visit: www.digitalbackoffice.com

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