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DBO Launches Vis-à-vis Services

February 5, 2015

Digital BackOffice launches Vertical Infrastructure and Integration (Vis-à-vis) bundled services for public sector agencies and K-12 schools.

DBO Vis-à-vis Benefits:

  • Predictable Operating Expense for all IT infrastructure
  • 24×7 coverage with no additional payroll cost
  • No Monday morning surprises
  • Single point of contact for IP address, port management and troubleshooting
  • Fewer unexpected repair or consulting bills
  • 4 hour replacement and configuration of managed hardware
  • 99.99% Service Level Guarantee (outage reporting and managed services)
  • Network help desk for Vis-à-vis services
  • Best of breed integration and consulting
  • Single point of contact for billing and E-rate

Administrators and educators are asking for reliable, mobile access to internal documents, email, applications and Internet enabled data and voice communications.  DBO Vis-à-vis services are reliable, enable faster deployment of applications, and minimize unexpected IT service expenses.  Scaling and maintaining IT infrastructure with zero or limited human resources is challenging with today’s rapidly changing devices and migration to cloud or internet based technology.

Vis-a-Vis services provide your organization with hybrid options (on-site and/or cloud based) along with 24×7 support for your entire network and communications infrastructure.  DBO’s experienced technicians use industry leading tools to manage supported equipment and services from our in-state data and network operations center.  Vis-à-vis services include:

 DBO Netwatch Services – Critical and non-critical event data and event alarms are sent by device agents to the DBO Network Operations Center located in Connecticut where technicians assess and classify the information and report network affecting problems to the customer’s representative. Managed devices may be routers, access servers, switches, firewalls, access points and/or computer servers. The DBO Network Operations Center monitors critical network agents, 24 X 7 and notifies designated contacts within 30 minutes of service interruptions or alarm conditions.  Digital BackOffice maintains equipment configurations in order to restore service due to equipment failure (Cisco and HP hardware, Microsoft OS, enquire about other brands).  In 12 years, Digital BackOffice has never missed its 4 hour service level guarantee!

DBO Managed Optical Ethernet – MOE is a connectivity service inclusive of optical fiber, building entry, premise electronics, project management, custom configuration and 24×7 Netwatch.  MOE is available at speeds of 1Gbps or 10Gbs between sites and may be configured as a hub-and-spoke or a ring topology for greater reliability.

DBO/Broadview Cloud Based VOIP Services – Broadview OfficeSuite is in the cloud and inclusive of easy to use phones, features, maintenance and unlimited local and long distance calls.  OfficeSuite is easy to use and easy to administer.  Cloud based VOIP maintains connections with your employees and students in the event of a crisis or weather/power related outage.  DBO/Broadview VOIP Services may be delivered on the State of Connecticut CEN or Nutmeg Networks.

DBO Wireless Services Support for mobile devices and users is critically important to public sector agencies requiring voice and data services for first responders.  DBO consultants can provide heat maps and surveys to ensure that adequate coverage and performance is provided for wireless users. DBO supports wireless devices from multiple manufacturers including Cisco, HP, Aerohive and Ruckus.   DBO Netwatch services may be added to wireless service agreements.

DBO Netprotector Services– is a proactive approach that identifies and blocks threats, malicious behavior, and finds infected devices, automatically.  Netprotector enables granular control over network access and continuous monitoring of endpoints to prevent the spread of malware and other threats to your network.  Internet filtering may also be enabled to block access to selected web categories or even specific sites.

DBO Hosted Exchange Services delivers anywhere access to business class email and the operational efficiency you need.

  1. Active Protection – DBO Hosted Exchange delivers integrated antivirus, anti-spam, and anti-phishing technologies that are automatically updated to help stop the latest threats before they impact your town or users.
  2. Confident Compliance- New compliance capabilities help lower risk by making internal and regulatory compliance easier for the entire organization. Sophisticated transport rules, message retention, and flexible journaling capabilities allow for better enforcement of policies without disrupting employees’ ability to get their work done.
  3. Reduced Cost and Complexity-DBO Hosted Exchange Servers are maintained at the Digital BackOffice data center, and are covered by the DBO Service Level guarantees on Outage Reporting (30 minutes) and Network Connectivity (99.99%)
  4.    Access- town employees can access mail and documents through mobile devices and Web-based messaging from anywhere.  Outlook Web Access (OWA) is an ideal client for users who are traveling or who rely on mobile devices for access to e-mail and calendar information.

 DBO Vertical Integration Technical/Engineering/Consulting Services

Digital BackOffice technicians are level III network specialists with average work experience exceeding 20+ years.  By purchasing a block of hours in conjunction with Vis-à-vis services DBO customers are assured of access to qualified network support technicians in a timely and cost effective manner.

For more information about Vis-à-vis services contact sales@digitalbackoffice.com or call Dale Bruckhart at 203-874-5545 Ext. 118

 

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